Compliance

Compliance Inquiries are received via a new message on the dashboard or to a Compliance Team (CT) in the judge area.  For inquiries received in the judge area, follow these protocols:

Determine if the inquiry is a rules-related question: The CT begins the dialogue to determine if it is a rules-related question.

• Rules-related: Use unbiased, clarifying questions to determine the nature of the concern; i.e., is the concern a potential rule violation?
• Other type: If the concern is not a potential rule violation but another type of concern, then the CT should inform the CL immediately. The CL will then relay the information to the RC and/or appropriate department team lead.

Determine if the inquiry requires further investigation: CT determines whether the issue can be resolved by locating or knowing a resource or needs follow-up.

• Resources: If the question can be answered by directing the judge to the Judge Resources, then the CT will guide the parent or judge to the appropriate resource(s) on the NCFCA website. 
  • See the Compliance Resource Library module for a list of common resources, e.g, ballot rubric, rules, or judge guide.
  • Use NCFCA verbiage and links when possible.
• Further investigation: If the question involves a competition-related concern that requires follow-up, the CT will ask the Judge to complete the Compliance Request Form (CQR) on the dashboard with pertinent information.
  • If needed, show the judge how to find the CQR form on the dashboard.
  • The CT may confirm the correct phone number with the judge in case the CT needs to follow up with any more questions, or let them know that the CT may use the chat function on the dashboard for any follow-up questions. 

Note:

Request from a competitor: If a competitor has made the compliance request, inform the competitor that the request must be made with a parent or chaperone present. 

• Instruct the competitor to fill out a Compliance Request Form (CQR) with his/her parent(s) on the parent’s dashboard. Optionally, the parent may reach out to the CT on the dashboard or in the judge area to arrange a meeting with the CT to hear the issue as the parent fills out the CQR.
• After the CQR is received, the CT should set up a Reporting Family Meeting if a face-to-face meeting has yet to take place.