Communications (Comms)

Training for Leads and Teams

 

Introduction to the Communications Team

Purpose of the Comms Team: 

  • The NCFCA In-Person Communications Team ensures smooth tournament operations by monitoring competition rooms, assisting with logistics, and maintaining clear communication between tournament staff.

Difference between Lead and Team roles

  • The Communications Team Role:
  • Serve as the eyes and ears in competition rooms.
  • Monitor room progress and report issues, do not make final decisions.
  • Provide limited tech troubleshooting help and support tournament leadership behind the scenes.
  • Follow established procedures for safety, setup, and communication.
  • The Communications Lead Role:
  • Acts as the link between Tournament Admin (RC) and Comms Team.
  • Coordinates team assignments, communication flow, and problem escalation.
  • Authorizes exceptions to procedures only with RC approval.
  • Manages sensitive or complex issues privately with the RC.

Overview of communication tools and dashboard access

  • Accessing the Dashboard:
    • Use your own NCFCA login at ncfca-staff.ncfca.org
    • Select the tournament from the Competition and Region menu
Keep your device charged and accessible at all times.

Introduction to the Communications Team

Purpose of the Comms Team: 

  • The NCFCA In-Person Communications Team ensures smooth tournament operations by monitoring competition rooms, assisting with logistics, and maintaining clear communication between tournament staff.

Difference between Lead and Team roles

  • The Communications Team Role:
  • Serve as the eyes and ears in competition rooms.
  • Monitor room progress and report issues, do not make final decisions.
  • Provide limited tech troubleshooting help and support tournament leadership behind the scenes.
  • Follow established procedures for safety, setup, and communication.
  • The Communications Lead Role:
  • Acts as the link between Tournament Admin (RC) and Comms Team.
  • Coordinates team assignments, communication flow, and problem escalation.
  • Authorizes exceptions to procedures only with RC approval.
  • Manages sensitive or complex issues privately with the RC.

Overview of communication tools and dashboard access

  • Accessing the Dashboard:
    • Use your own NCFCA login at ncfca-staff.ncfca.org
    • Select the tournament from the Competition and Region menu
Keep your device charged and accessible at all times.